Terms and Conditions

Terms and Conditions

Welcome to Naseem Al Hadaeq Perfumes L.L.C (“Naseem Perfumes” or “we” or “us”). These Terms and Conditions govern your access to and use of our website (www.canada.naseem.com) and the purchase of our products. By accessing our website, purchasing products, or using our services, you agree to comply with and be bound by these Terms and Conditions.

Please read these Terms carefully before proceeding with any transaction or use of our website. If you do not agree to these Terms, you should not use our services or website.

  1. General Information

1.1 These Terms and Conditions apply to all sales and services provided by Naseem Al Hadaeq Perfumes L.L.C through our website.
1.2 By purchasing products from us, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.
1.3 These Terms and Conditions are governed by the laws of the Province of Ontario, Canada, and the applicable federal laws of Canada.

  1. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions, images, and specifications for all our perfumes and related products. However, we do not guarantee that product descriptions or other content are free from errors.
2.2 Allergy Disclaimer: Customers are responsible for reviewing product ingredients to ensure no allergic reactions occur. Naseem Perfumes is not liable for allergic reactions or other health-related issues caused by product use.
2.3 Product Availability: All products are subject to availability. Naseem Perfumes reserves the right to discontinue any product without notice.
2.4 Custom Orders: For custom or personalized perfumes, additional terms may apply, which will be provided at the time of purchase.

  1. Pricing and Payment

3.1 Currency and Taxes: All prices on our website are listed in Canadian Dollars (CAD) or U.S. Dollars (USD), depending on your location. Prices are exclusive of applicable taxes and shipping fees, which will be calculated during checkout.
3.2 Payment Methods: Payments must be made at the time of purchase via credit/debit cards, PayPal, or other methods listed on our website.
3.3 Price Changes: Prices are subject to change without prior notice. Naseem Perfumes is not obligated to honor pricing errors.
3.4 Billing Accuracy: You agree to provide accurate, complete, and up-to-date payment and billing information for all purchases.

  1. Shipping and Delivery

4.1 Shipping Area: We currently ship within Canada and the United States.
4.2 Processing Time: Orders are processed within [2-5] business days, excluding weekends and holidays.
4.3 Delivery Time: Shipping times vary depending on location and chosen method at checkout.
4.4 Shipping Fees: Shipping fees are calculated at checkout and are non-refundable.
4.5 Loss or Damage During Transit: Naseem Perfumes is not liable for loss or damage caused by third-party couriers. However, we will assist you in filing claims with the courier where possible.

  1. Returns and Refunds

5.1 Return Policy: Returns are accepted within [14] days of delivery for unused and unopened products in their original packaging. Proof of purchase is required.
5.2 Non-Returnable Items: Customized perfumes, gift cards, and clearance items are non-returnable and non-refundable.
5.3 Refund Processing: Refunds will be processed within [10] business days of receiving and inspecting the returned product. Refunds are issued to the original payment method.
5.4 Return Shipping: Customers are responsible for the cost of return shipping. Naseem Perfumes will not refund shipping fees.
5.5 Damaged or Defective Products: If you receive a damaged or defective product, contact us within [7] days of delivery. We may offer a replacement or refund at our discretion.

  1. Limitation of Liability

6.1 Naseem Perfumes is not responsible for indirect, incidental, or consequential damages arising from the use of our products.
6.2 Our total liability for any claim is limited to the amount paid for the product in question.

  1. Intellectual Property

7.1 All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Naseem Perfumes and is protected by copyright and trademark laws. Unauthorized use is prohibited.

  1. Privacy Policy

8.1 We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and store your information, please refer to our Privacy Policy.

  1. User Responsibilities

9.1 You agree not to misuse our website or services, including but not limited to:

  • Using the website for unlawful purposes.
  • Attempting to hack, disrupt, or damage the website.
  • Uploading or transmitting harmful code or malware.
  1. Governing Law and Disputes

10.1 These Terms and Conditions are governed by the laws of Ontario, Canada, and applicable federal laws.
10.2 Any disputes shall be resolved exclusively in the courts of Ontario.

  1. Indemnification

11.1 You agree to indemnify and hold harmless Naseem Perfumes and its affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of our products or website.

  1. Changes to Terms and Conditions

12.1 Naseem Perfumes reserves the right to modify these Terms at any time. Updates will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.